Please note that must notify us that you are canceling an order BEFORE we ship for a full refund. However, if you order a product that is being shipped from Guatemala, the order must be canceled that SAME DAY for a full refund. Since we are nonprofit, we cannot offer refunds for shipping. If you are unhappy with your purchase for some reason, please email firstname.lastname@example.org . Refunds may be generated for the products if the products are returned in pristine condition to the address provided after contact.